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United Parcel
Service |
UPS deliveries are charged the actual
UPS delivery rates. Keep in mind that there are some items
(friction polish, CA debonder, large amounts of CA accelerant, to name a
few) require shipment by ground.
Also, when comparing UPS shipping rates with Flat Rate
Priority Mail, the flat rate box is usually the better deal
especially if you live on the Midwest or on the East Coast and the box
weighs less than 5 or 6 pounds and we can get your order in the box.
Flammable items are required to be shipped by UPS Ground.
We can ship UPS Next Day Air (by next
business day by 10:30AM), 2nd Day Air (by end of second business
day),
3 Day Select (by end of third business day), UPS Ground (one to
five business days) and Saturday Delivery
(shipping charges plus $15.00). However, if you
were to ask for one of these expedited delivery methods, we do not
automatically move you to the 'head of the line'. We process
orders in the order that they are received. Keep in mind
that these shipping options are more expensive than normal ground
delivery.
Orders shipped UPS are calculated using residential rates.
If you are a legitimate business and are recognized as a business by
UPS we will ship your order at the commercial rate. However, a
copy of your business license is required so that we are not
back-charged for the difference between residential and commercial
rates. If you claim to be a business and are not recognized as a
business by UPS and we are back-charged we will charge you the
back-charge fees.
Shipper Release
We are occasionally asked to have a shipment placed in a
special location and not have to be signed for by the recipient.
Here is the UPS policy on such requests:
Arizona Silhouette does not nor will not accept liability for loss if this
request is made by you (the customer)
and your order is stolen, missing or
delivered to the wrong address. |
Pre-Paid Shipping
Shipping charges will be prepaid on all individual orders
totaling $500 or more (after quantity, multi-kit discounts) and can be shipped by United
Parcel Service (UPS Ground) and are retail orders. This applies to domestic
continental USA orders only (Hawaii and Alaska are not considered in the
continental U.S. for UPS shipping purposes).
Special note on pre-paid shipping for bottle stoppers shipped by
Priority Mail or UPS: Due to their added weight, pre-paid shipping on bottle stoppers
(if the total order, after quantity pricing, exceeds $500.00) applies to the
first box to be shipped (31 pounds +/_). The remaining
bottle stoppers would have to be shipped in an additional box(s) and the customer is
responsible for the shipping charges and insurance on the additional box(s).
200 bottle stoppers will fit in one of our double-wall shipping boxes.
Orders to Hawaii and Alaska, depending on the merchandise ordered, may
be prepaid if the order can be packed in one 8 1/2" x 11" x 5 1/2" Flat Rate Priority
Mail box. Should an order to Alaska or Hawaii require more
than one Flat Rate Priority Mail box we will pay the
postage on the first box. Insurance on Priority Mail shipments
is the responsibility of the buyer and there is a $500 insured value
limitation using the Click & Ship labeling system.
If your order exceeds $500 in value and you insist on having your order
shipped by Priority Mail, your order will be shipped in multiple insured
boxes. We pay for the first box and the customer pays for any
additional box(s).
Please call
for additional information or if you have any questions.
Payment
We accept MasterCard, VISA,
Discovercard, and American Express as well
as money orders and cashier's checks. Your credit card is NOT automatically charged when
you place an order through our website . We do that manually once
we have your order pulled, boxed/weighed and ready to ship.
PayPal
We now accept Pay Pal but the process is not
automatic. Here is how it works: You make an order on Monday evening and want to use
PayPal. Tuesday or Wednesday we 'pull' the order, box and
weigh it to determine shipping costs (based on your instructions). We then send you an email with the
total cost and our Pay Pay address. Depending on your
schedule you respond with your PayPal
payment on Thursday and we ship your order Thursday or Friday.
International
Orders
Effective December 1, 2005 we will no
longer be accepting nor shipping to countries outside of the United States. We
apologize for any inconvenience this decision may cause. Shipments
to APO and FPO addresses will continue to be made.
There is a
$7.95 handling fee for orders shipped outside of the United
States (APO and FPO addresses) if the boxed order weighs
more than 16 ounces. This handling fee covers
the cost of the additional time needed to count, weigh, and list
every specific item that is contained in each order, filling out
the necessary customs declaration forms and for us to hand
deliver these packages to our main Post Office for mailing.
We regret this additional handling fee but the time it takes us
to prepare, package and take your order to the Post Office has
made it necessary for us to add this charge.
Sales Tax
The Arizona State Department of Revenue requires that we
collect Arizona Sales tax. The current tax
rate is 8.4% on all orders originating in and/or
being delivered to Arizona addresses. This applies to point-of-sale
locations as well as orders placed through our website, by telephone or
by FAX.
We will not charge sales tax on your order (Arizona residents) if you have an Arizona
Transaction Privilege Tax License. A copy of your ATPT license is
required for our records in order for us to be in compliance.
Insured Shipments
We pack each shipment very carefully but sometimes
items are damaged in transit or lost. If loss or damage occurs
we will only replace your items if the items were insured. We
do not automatically add insurance to your order as some companies do!
We feel that you are old enough to determine how you want to spend your
money and the degree of responsibility that you want to assume.
Insured shipments: If
anything in your order is damaged, save all the packing materials and
contact us immediately.
We will work
with you and the Post Office or UPS to quickly resolve the
situation and replace the damaged items. DO NOT send the items
back without first contacting us! Doing so may invalidate
your insurance claim. Insurance will not be applied for a value
higher than the purchase price (shipping costs not included).
Please be aware that we have no control of your order once it shipped.
We have total faith in both the USPS and UPS as a means of
delivery but 'things happen' and we recommend that you insure your order
just to be on the safe side.
Insured Priority Mail (USPS)
USPS insurance costs $1.70 for orders up to $50, $2.15 for
orders totaling $50.01 to $100.00 and $2.60 for orders up to $200, $4.60
for orders up to $300, $5.55 for orders up to $400,
$6.50 for order up to $500, and $7.45 for orders up to $600.
Additional insurance is available. Orders shipped by the Priority Mail
do not automatically include insurance -
insurance must be asked for by you at the time of your order.
Should an order shipped via Priority Mail become lost or damaged (without insurance) we
will not be responsible for that loss or damage nor will we replace your
order or damaged merchandise.
Insurance on Priority Mail shipments
is the responsibility of the buyer and there is a $500 insured value
limitation using the Click & Ship labeling system. If
your order exceeds $500 in value and you insist on having your order
shipped by Priority Mail, your order will be shipped in multiple insured
boxes. We pay for the first box and the customer pays for any
additional box(s).
Insured United Parcel Service (UPS)
United Parcel Service (UPS) shipments are automatically insured up to
$100.00. Additional insurance on orders over $100.00 will be
applied whether you want the insurance or not. UPS
shipments will be insured for their full value.
Insurance on single orders exceeding $500 in value will be paid for by
Arizona Silhouette (domestic orders only in the continental U.S.).
Free UPS shipping does not apply to Alaska and Hawaii.
Please read the
Pre-Paid Shipping
paragraph located towards the top of this page to see if your
order qualifies for free shipping.
| Want to track your UPS shipment?
You will receive an email from the UPS (Quantum View) that includes
a tracking number. Take that number and enter it in
the space provided in the following link: UPS
Package Tracking |
Shipping Policy
It is extremely important that you give us your
EXACT shipping address in order to avoid delays (not the short
version but the complete address including the words Street, Avenue,
Drive, Circle, Boulevard, etc.). If you don't know where you
live neither do we! It is also very important that you send us
your correct and full email address so that you will receive the
shipping notifications from the USPS and UPS.
All orders are shipped within 48 hours of receiving your order.
90% of our order's are shipped within the next business day using
Priority Mail (USPS) or United Parcel Service (UPS) and
you will automatically be notified by us and by USPS or UPS when your order is shipped providing that each
companies website is functional. The UPS notification will
include a tracking number and the USPS notice will show a
Delivery Confirmation Number (this is not the same as a tracking
number). If you wish to have the option of tracking a shipment
sent through the U.S. Mail (USPS) shipment will have to be
sent Express Mail or Registered Mail which is more
expensive than Priority Mail (this applies to domestic orders only).
In the
event of a delay longer than 48 hours you will be contacted and
other arrangements can be made at that time.
If your
order becomes lost and is insured we will start the insurance claim
for you.
Return Policy
Our return policy is very simple: provided the merchandise
is returned in the original condition as when shipped and within
five (5) days of receiving your order, we will refund the full
purchase price of the merchandise or exchange the merchandise in
question once it is returned to us.
If you received free shipping with your order shipping charges
will be deducted from your refund. Shipping charges
are not refundable nor can we accept returns on custom orders.
Books and videos are not returnable without prior approval.
Books and videos will only be exchanged for the same title.
Fountain pen nibs purchased separately are not returnable.
If you purchased a DVD and it does not play on your DVD player
will will gladly exchange it for the VHS (if available) as long as the DVD
(or video) is not
damaged (excessive cleaning, scratches, etc.). We reserve
the right to determine whether or not a refund will be issued
based on our inspection of the returned DVD/VHS video.
All returns must be shipped pre-paid unless prior arrangements
are made with us. We do recommend that you package the
items securely, insure your package and send it via a
trackable carrier such as DHL,
FedEx, Express Mail and/or UPS. We are not responsible
for lost or damaged shipments being returned to us.
Returned merchandise is to be shipped to:
Arizona
Silhouette Inc.
660 East 18th Place, Suite B
Yuma, AZ 85365
Missing Parts
All orders are carefully packed and double-checked for damage or
discrepancies. Any errors must be reported to us within
five (5) days of receiving your order. This date will be
determined by the Priority Mail Delivery Confirmation
notification or the UPS delivery confirmation. This
includes but is not limited to parts within each pen kit.
The following statement may offend some but we are going to say
it anyway: We are aware that there are some pen
makers that claim that a part is missing and/or damaged but, when
reviewing the complaints, it becomes obvious that the turner
either damaged a part during assembly or lost the part. If
a turner is upfront and says "I damaged or lost the part" we
will attempt to get a replacement part if one is available.
Our kits come pre-packaged and we do not stock a spare parts
inventory.
Our advise: Keep a couple of spare kits on hand like the
type(s) that you are making just in case you need a replacement.
I used to do this when I still hand time to turn pens.
We do keep a record of multiple 'missing part' complaints.
Your Privacy
We do not and will not disclose your email address or any
other personal information to any other company!
Backorders
Effective August 18, 2006:
We do not 'back order' items that are out of
stock.
We do our best to keep all items in stock but this is not always
possible. Please be aware that we do our best to restock sold
items but due to the nature of our products, especially the wood blanks,
this is not always possible. We have no control over our suppliers
inventories. If for some reason we are temporarily out of any item(s)
that we normally stock we
will hold your order and ship it the day we receive the item(s) that we
are waiting on. We will ONLY do this when we expect the items to
arrive within five (5) days or less. If you do not want any delays
with your order, even for a few days, please note this at the time you
place your order in the COMMENTS section of the order form ("No
back-orders").
Additional Information
1. Beginning August 3, 2005: If you E-mail an order to
us (instead of using the Shopping Cart) insurance will automatically be
added to your order at your expense regardless if the order is shipped
by USPS or UPS.
2. We are not responsible for typographical errors.
We make an honest attempt to present correct information but
we are not perfect.
3. We reserve the right to decline any sale for any reason.
4. By submitting an order through our website, either by
using our shopping cart, by email or by telephone you
voluntarily agree to all of our conditions and requirements
as called out in our Shipping Terms and
Information page as well as in our
Terms Of Use
page. Please take the time to read the information
presented in these pages. |
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